Privacy policy

Privacy Policy

Last updated: December 23, 2025

At Lookinrich, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with us in any manner.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect personal information only when it is necessary to provide our services smoothly. This may include:

Personal & Contact Information

  • Full name

  • Shipping and billing address

  • Mobile number

  • Email address

Payment Information

  • Payment method used (UPI, card, wallet, net banking, COD)

  • Transaction details and payment confirmation

Note: We do not store your card or bank details on our servers.

Order & Account Information

  • Products viewed, added to cart, purchased, returned, or exchanged

  • Order history and delivery details

  • Account preferences (if applicable)

Communication Information

  • Messages, emails, or calls shared with our customer support team

Technical Information

  • IP address

  • Device type, browser type

  • Website usage data (pages visited, time spent)

How We Collect Information

We collect information through:

  • Details you provide while placing an order or contacting us

  • Automatic tracking when you browse our website (cookies & analytics tools)

  • Trusted service partners involved in payments, delivery, and website operations

How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Processing and delivering your orders

  • Confirming payments and managing COD orders

  • Providing customer support and order updates

  • Improving our website, products, and customer experience

  • Sending order-related messages (shipping, delivery, returns)

  • Sending promotional messages (only if you opt in)

  • Preventing fraud, fake orders, and misuse of services

  • Complying with Indian laws and regulatory requirements

Order Verification & Fraud Prevention

To protect our customers and business, some orders may be verified before dispatch.
If an order appears non-genuine or unverified, we may request advance payment before processing. Orders not confirmed may be cancelled.

Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only with:

  • Payment gateway providers

  • Courier and logistics partners

  • Technology and website service providers

  • Government or legal authorities (only when required by law)

All such partners are required to keep your information secure and confidential.

Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Improve website performance

  • Understand customer preferences

  • Analyze traffic and usage patterns

You can disable cookies in your browser settings if you prefer.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or loss. However, no online system is 100% secure, and users share information at their own risk.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and provide services

  • Meet legal and accounting requirements

  • Resolve disputes and enforce policies

Children’s Privacy

Our website and services are intended for individuals aged 18 years and above.
We do not knowingly collect personal information from children.

Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal requirements)

  • Opt out of promotional communications

You may contact us to exercise these rights.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: lookinrich1230@gmail.com
📍 Address:
Shop No. 87, KK Market, Opp. NR World,
Chowk Bazaar, Surat, Gujarat – 395003, India